WARRANTY

If you are outside North America, please initiate a stick warranty by email at warranty.europe@bauer.com

For Russian customers: The warranty is provided in accordance with Russian law. Please contact the location where you purchased your BAUER product. In the case of a dispute, please contact the exclusive distributor in Russia, Inter-Commerce LLC at office@inter-commerce.ru.

You may send an email to stickwarranty@bauer.com to initiate a warranty claim. Please include full mailing address, phone number, model: name of stick, hand (left or right), blade pattern and flex, serial number and date of purchase and a photo of your original receipt, showing the white serial number sticker, as a well as a full photo of the stick, showing the black serial number on the stick, as well as a 3rd photo of showing the breakage area. Once all the necessary information has been received, a Return Authorization will be created and sent to you by return email.

You may also reach us by calling our Stick Warranty Department at 1-833-897-9942.

How does local law relate to this warranty? This warranty gives you specific legal rights, and you may also have other rights which vary regionally or nationally. Some locales do not allow limitations on the length of time an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Any purchase of a PROSHARP BAUER ADVANTEDGE Machine is covered under the associated product warranty posted at bauer.com. Bauer Hockey may at any time, and in its sole discretion, modify any of the terms and conditions contained in the warranty policy.

Bauer Hockey represents and warrants to the end user that, under normal use and provided that you have followed our reasonable care and maintenance instructions, your PROSHARP BAUER ADVANTEDGE machine will be free from defects in materials and workmanship for a period of one (1) year from the date of consumer receiving the machine from Bauer Hockey or an authorized Bauer Hockey reseller or 12,000 sharpening cycles (whichever comes first). Your exclusive remedy, and our sole obligation, is to repair or replace and Product that Bauer Hockey reasonably determines complies with this warranty or, at our sole discretion, to accept the return of such product and refund to you the price paid therefore.

Products that have been repaired or replaced hereunder shall be covered by this warranty for the longer of thirty (30) days after being shipped back to you or the remainder of the original 1-year/ 12,000 cycle (whichever comes first) warranty period. Any defective Product or component that is replaced becomes the sole property of Bauer Hockey.

If you experience any problems with your PROSHARP BAUER Product, please contact Customer Service at dtc@bauer.com. In order to make a warranty claim, a valid proof of purchase is required. A valid proof of purchase is either a valid order number from the bauer.com website or a dated sales receipt from an authorized Bauer Hockey Dealer that shows the date of shipment and a description of the product along with its price.

Upon confirmation and approval of your warranty claim, we will assign a Return Authorization number (“RA”). At your risk and expense, you must deliver the nonconforming product (with prominent indication of the RA) to Bauer Hockey or its designated repair center.

All claims under this limited warranty must be made during the applicable warranty period.

The limited warranty obligations do not cover physical damage sustained from improper handling during shipping. This limited warranty shall be void and not apply to any product that was (a) used, handled, operated, maintained, or stored improperly, or in any manner not in accordance with our documentation, instructions, maintenance procedures, or recommendations; (b) subjected to unusual physical or electrical stress; (c) subjected to abuse, misuse, accident, neglect; (d) exposed to moisture; flooding, fire, electrical problems associated with incoming power or other acts not the fault of BAUER HOCKEY; (e) altered or modified by anyone other than BAUER HOCKEY or its authorized agents. This limited warranty shall be void and not apply to any product damage caused by repairs made or attempted by anyone other than BAUER or its authorized agents. This limited warranty shall be void and not apply to any product damage caused by hardware modifications or through the use of any parts or accessories that were not certified or approved by BAUER HOCKEY, including without limitation the use of grinding wheels not from BAUER HOCKEY. This limited warranty shall be void and not apply to any product that is found to have a usage history that is inconsistent with the claimed ownership history or for which the supplied proof of purchase is inconsistent with the Product returned to BAUER HOCKEY

Warranty Coverage Contact bauer.com/pages/warranty

You may return your PROSHARP BAUER Skate Sharpener or other product directly from www.bauer.com within 30 days of the shipping date for a refund. We do not reimburse original freight charges. To receive a refund, the product must be in its original, undamaged package. It cannot be used for sharpening, must be brand new, free of packaging damage, machine flaws or defects, and must contain all accompanying parts. The return ProSharp packaging must remain free of return labels and should be packaged in the original shipping box. Once the return has been received and inspected by our warehouse and if it meets all our guidelines, a refund will be issued to the original form of payment used to make your original purchase, within 3 business days from receipt. Returns not meeting these guidelines will be refused and returned to the original sender.

If your PROSHARP BAUER Skate Sharpener or other product was purchased through a Bauer authorized retailer, please return to the retailer and follow their return policy.

Please review the warranty table below for applicable warranty periods for each product. If your purchase is within the warranty parameters noted in the category list below and if you have a valid bauer.com order number and you are within the listed warranty parameters, you may contact us:

U.S. Residents: warranty.us@bauer.com

Canadian Residents: warranty.canada@bauer.com

Please note that warranty claims apply to defects in workmanship only, within the time frame specified for the item you purchased. Bauer is not responsible for damages or abrasions to any equipment, as a result of playing the sport. Valid warranty claims will result in a one-time replacement.

Please review the warranty table below for applicable warranty periods for each product. If your purchase is within the warranty parameters noted in the table, and you have purchased from a local retailer, you should contact the retailer, where they will be happy to review your claim and guide you through any next steps.

Please note that in order to be eligible for a warranty claim, you must present your original receipt to the retailer. Your retailer will not be able to process your claim without a valid proof of purchase.

Please note that warranty claims are for for any defects in workmanship within the time frame specified for the item you purchased. Bauer is not responsible for damages or abrasions to any equipment, as a result of playing the sport. Valid warranty claims will result in a one-time replacement.

While warranty exceptions are unlikely, if more time has passed than the specified warranty parameters since your purchase and you have the original receipt from an authorized BAUER dealer, you may contact us:

U.S. Residents: warranty.us@bauer.com

Canadian Residents: warranty.canada@bauer.com

If you reside outside of North America, please email warranty.europe@bauer.com

For Russian customers, the warranty is provided in accordance with Russian law. Please contact the location where you purchased your BAUER product. In the case of a dispute, please contact the exclusive distributor in Russia, Inter-Commerce LLC at office@inter-commerce.ru